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Project record

"That must have been a mistake on our end."

A 1,160-pin Cooperstown order across five designs, including a glow-in-the-dark run — and a quoting error the customer caught and the rep owned.

Beaver Valley · PACooperstown confirmed

Quantity
1,160 pins
Size
2.0" / 2.5" / 3.0"
Pin type
Five-design set pins
Process
Die struck soft enamel

The brief

The order where a quoting error was corrected out loud rather than quietly absorbed.

How the design got made

Filled marker = the design pivoted
  1. Beat 1

    Customer came in with uniform imagery and the phrase 'Cooperstown debut' as the design direction

  2. Beat 2

    Priced four designs against a 700-pin order, with three mould fees

  3. Beat 3

    Customer spotted a 2.5" figure that did not match an earlier email and asked about it

  4. Beat 4

    Rep answered plainly: 'that must have been a mistake on our end', and restated the correct base rate

  5. Beat 5 · pivot

    Late artwork change requested - move 2026 beneath Cooperstown - and accepted

  6. Beat 6

    Order grew to five designs including a glow-in-the-dark run and a blackout run

  7. Beat 7

    A team banner was designed and ordered alongside the pins

The full account

The design direction was two words

"I'm guessing maybe to say Cooperstown debut / Beaver Valley"

A debut. First trip. The artwork came from the team's own uniforms, sent as a photograph.

The correction

Partway through, the customer checked a figure against an earlier email and found it did not match. The reply did not explain it away:

"I am sorry, that must have been a mistake on our end. 2.5" pin base rate is $2.30 + $0.10 for glitter +$2.40"

Price shown is what this order was quoted at, for this quantity, size and specification, on this date. It is not a current price list.

That is the whole exchange. Error found, error owned, correct number restated in the same message.

It is worth putting in the library because the alternative — quietly honouring the wrong number, or quietly correcting it and hoping nobody re-reads the thread — is how customers stop trusting quotes.

Five designs

Quoted against a 700-pin order:

  • $1.60 — 2 inch with one glow-in-the-dark colour
  • $2.00 — 2.5 inch with one glitter colour
  • $3.50 — 3 inch with one glitter colour
  • $1.50 — 2 inch with one glitter colour

quoted for this order only — quoted for that order only.

Three mould fees, two at $75 and one at $65.

quoted for this order only — quoted for that order only.

The order that actually went in was larger — 1,160 pins across five designs:

  • 465 at 2.0 inch with glow in the dark
  • 275 at 2.5 inch with glitter
  • 240 at 3.0 inch with glitter
  • 80 at 2.0 inch with glitter
  • 100 at 2.0 inch in blackout

The glow-in-the-dark one

Glow gets quoted often and ordered rarely. This is one of the few orders in the library that carried it through — 465 pins, the largest single run in the order, on the main team pin rather than as a novelty extra.

The banner

A team banner was designed alongside the pins:

"Here is what our artist came up with for banner. He had to fix the sides to make it fit."

Late change, accepted

One last artwork request came in after proofs:

"The proof V1B- they're wondering if we could have the 2026 under cooperstown instead of together? this should be last chng"

It was, and it was.

Why this one is here

Marked urgent, shipped express rather than economy, five designs, a glow run, a blackout run and a banner — and the thing most worth remembering is a one-line admission that a price had been quoted wrong.

Specification

Everything on record for this order that is publishable.
TeamBeaver Valley Red
SportBaseball
Quantity1,160
Size2.0" / 2.5" / 3.0"
Processdie struck
Fillsoft enamel
Pin typeFive-design set pins
Finish options1 glow in the dark colour, 1 glitter colour, blackout
Banner includedYes
EventCooperstown
Event confirmedYes
CityBeaver Valley
StatePA
Inquiry2026-04-06

What this price was quoted under

  • $2.30 / pin2.5" · 700 pins

Price shown is what this order was quoted at, for this quantity, size and specification, on this date. It is not a current price list.

Quoted on
April 20, 2026
For quantity
700 pins
At size
2.5"
Build
die struck soft enamel
Finishes
1 glow in the dark colour, 1 glitter colour, blackout
Excludes
delivery charge, rush fee, import tariff

This order cleared it. At a thousand pins over two inches, the banner and the bonus pins came with the run — the twenty cents a pin bought a larger pin as well as the banner.

1.75 inch
$1.07 / pin
quoted for this order only
  • Pins only
  • Trades poorly at tournament tables
2.0 inch — threshold met
$1.27 / pin
quoted for this order only
  • Free 3ft × 6ft banner — 13oz vinyl, CMYK, grommets every 2ft
  • Free 100 gold-metal or blackout pins
  • The size players actually trade

Threshold met at 1,000+ pins · +$0.20 per pin

About the prices on this page

Every figure here is taken from a real quote for a real order. That is the point of it — and also the reason it will not match what you are quoted.

Quantity moves the price more than anything else
Size and build are priced separately
Turnaround changes the total
Import tariffs apply and are disclosed on the quote
These are historical

What the customer said

Verbatim from the order thread
“The proof V1B- they're wondering if we could have the 2026 under cooperstown instead of together? this should be last chng”

Customer, Beaver Valley Red · 2026-04-08 · on a final artwork adjustment before sign-off

Questions this order answers

Pins are trading currency there, not souvenirs, and the difference between a pin that gets traded and one that doesn't is size and finish. Two inches is the floor.

Not every player relies on the team's pin. One parent came to us specifically because their team's supplied pins, in their words, 'aren't really sought-after' — and had a single-player pin made for their kid instead.

Build in time. Rosters change between ordering and travelling; more than one design has needed a number pulled late because a player left the program before the trip.

Sourced — Two confirmed Cooperstown orders, 2026 season

Heading to Cooperstown?

At 1,160 pins and 2.0" / 2.5" / 3.0" the banner is included. Send us your quantity and we will show you where the line falls.

Request a free quote

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