Terms & Conditions

Terms & Conditions – last update 10/02/2024

At The Pin Creator we believe that our satisfied customers are the reason for our continued success.  We back each and every custom product we manufacture with outstanding customer service practices and quality.

Each order is created through a team effort.  You are a very important part of our team.  We rely on you for vital information in order to produce the specific custom products you want.  While we are working together, we each have responsibilities.  For your convenience, we have included these responsibilities below.  These are the terms and conditions that govern all of our sales.  Feel free to contact us if you have any questions.

A.  The Pin Creator shall:

1. Stand behind our products and our service. At The Pin Creator, we proudly back every product with a 100% Product Quality Guarantee. If you receive a defective item or one with major flaws, we will quickly replace it. However, minor manufacturing differences may occur and are considered normal. To start a claim, send a written description and images of the defect within 14 days of delivery. This guarantee covers defects caused by our manufacturing process. Because we create only custom products, we cannot accept returns for any reason. Furthermore, we are not responsible for lost profits or costs from delays caused by shipping or unexpected events.
2. Impactful vs. non-impactful manufacturing variations DEFINED (click for details)
   Give you accurate information. Prior to starting production, you will receive via e-mail a digital proof of your final custom-made product. This high-quality digital proof will allow you to spell check, verify color, size and make any additional changes or corrections prior to starting production. The “size” of your lapel pin is determined by measuring the widest or tallest point of your design. The size representation on your proof is for illustrative purpose only – to help you understand the actual size of products. The size representation is not the size you are required to order or will necessarily receive. You will select your item size when you place your order. Different pin types represent color differently, see below. We assume that you have taken the time to understand what you are ordering before you provide us with your payment information.
3. Where applicable, we use the Pantone (PMS) color matching system, and it is important that you indicate your color choices using Pantone PMS numbers. For additional information regarding the Pantone (PMS) color matching system, visit the Pantone site at www.pantone.com. In addition, because all computer monitors & printers do notdisplay colors in the same way, you should confirm your color choices by consulting a Pantone (PMS) color book/chart, which are available at most art supply stores and some libraries. If requested, Pantone (PMS) numbers will be listed on the proof so that you can verify them easily. If your desired color is specific, you must tell us the PMS color.  Do not assume your computer monitor or printer is correctly representing the colors accurately. Shades and color hues vary from monitor to monitor and printer to printer. On photoscreen and other printed pins, brighter colors are not typically as bright as on the digital proofs, especially with ultra bright colors like hot pink, lime green, neon yellow, etc. Soft enamel pins are recommended for the brightest colors. Do not use a cellular phone or smart phone to view your proof – colors will not always be accurate.
4. Acknowledge your order. After we receive your payment information, you will receive an order confirmation (a.k.a. receipt) via email. We will send you an email detailing your order specifications, including pricing, type, size, quantity, colors, and estimated production time. This email will also contain the finalized digital proof, incorporating any additional changes or corrections, along with a link to our terms and conditions page. This communication represents our mutual understanding of your order request and serves as the sole binding confirmation from us regarding your order. If you do not receive an email, that does not mean your order hasn’t started… all orders are started immediately. Please contact us immediately if you need another copy of your receipt.
5. Produce your order correctly & quickly. Once we have received your order, under normal global circumstances, we will produce your order within the following estimated time frames unless otherwise specified:  Normal standard ship – 30 days or less, Normal rush ship – estimated 7 to 10 working days or less. 3-D molded lapel pins, zinc alloy lapel pins and dual-plated lapel pins typically require 14 to 16 working days to manufacture. May through July is the busiest time of year and delivery dates can exceed normal estimates during this time for a variety of causes. FYI, our rush production option will bump your order to the head of the production line and can help lower delivery estimates. We reserve the right to select packaging, attachments and findings to best work with your items at our discretion. Blinking, LED-lighted lapel pins and add-on pins like danglers, spinners, bobbleheads, sliders, etc. require additional time to manufacture. Large, specialty or complex orders may require additional production time. Replacement orders are subject to the same production time frames (as set forth above) as the original order. For more information, please speak to your sales representative. Your finished order will be shipped via UPS/FedEx using whichever level of service indicates an on-time delivery to you. At our option, we may direct ship from the factory.
6. Communicate promptly! We want this to be the best experience you have ever had when ordering custom promotional products. If you have concerns, constructive criticism, or compliments, we’d love to hear from you. Phone us at 1-855-290-9900 or contact us via email at sales@thepincreator.com.

B.  Customer responsibilities include:

1. Read Section A above.
2. Understanding that custom item sales are final.  You are purchasing fully customized items with no use to anyone but yourself. Once an order has been placed, it is started immediately and cannot be canceled. Only place an order once you are sure you need/want it – this is your responsibility!
3. Legal ownership of any and all logos, trademarks and copyrights. By submitting your design to The Pin Creator, you represent, warrant and certify to us that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity’s intellectual property rights. Be sure you are doing the right thing… when in doubt… ask. For questions specifically related to this issue, email sales@thepincreator.com.
4. Respect our copyrights, designs & time. Do not send our design proofs to other companies, as it is not authorized without our written permission. We work hard to produce artwork design proofs for you, but they are not yours, nor are they ‘owned by you’. The proof artwork we produce belongs to us. Only the logos or original design art you provide are warranted by you to be yours. You have given us permission to include those logos or artwork in our design proofs. We do not charge you for our design proofs, so please have the common decency to respect our copyright and design work.  If you violate our copyrights, we will undertake all efforts to gain recompense from you.  Legal penalties against a copyright infringer under federal copyright law provide for a monetary range of $200 to $150,000 for each work infringed, as well as all attorney’s fees and court costs.
   For questions specifically related to this issue, email sales@thepincreator.com.
5. Giving due attention to the proof and ordering when ready. Once you receive the digital proof, carefully review it in detail. Please give special attention to (1) the design you have chosen, (2) the spelling of words you have chosen, (3) the inclusion of all design elements, and (4) the colors you have chosen. If there are changes or corrections required for your proof, let us know by email. Unless otherwise requested, we will use the last design proof we sent you for the production of your product. Because we are producing a custom-made product with no market available for canceled orders, an order may not be canceled or changed for any reason. Further, all orders are paid for fully in advance of us starting them. We do not offer terms, 50% down, etc. Unless you have provided a Pantone PMS color number, we cannot guarantee a specific, exact named color hue (i.e., navy blue, maroon, etc) – use these numbers when you need it to be exact. You are responsible for understanding what you are ordering. This includes understanding the type and style of item you are ordering and then properly conveying to us what you would like to order. Do not use a cellular phone or smart phone to view your proof – colors will not always be accurate.
6. Being informed and ordering properly and completely. When placing your order, clearly specify what you want, which design (proof number), and your deadline. Next, review your order confirmation (receipt) carefully. We will make exactly what your receipt shows—nothing more. You are responsible for knowing what you’re ordering. A design request form, email, or phone call is not an official order. These do not count as instructions. You must tell us exactly what you want at the time you place your order. This step is mandatory. After you order, we send an order confirmation (receipt). That confirmation shows what we understood your order to be. Finally, double-check your receipt. If it’s not listed there, it won’t be part of your order.
7. Shipping your product. It’s our goal to have your product delivered to you on or before the date you need it. In the case of a delay, you will be notified and we will make sure you are aware of the reason for the delay. Please remember we do no not make delivery guarantees but we will make all possible efforts to meet your deadline. In the event of a carrier delay, we will assist in wherever possible to facilitate a prompt delivery.We appreciate your understanding. However, please note that we do not guarantee deliveries or offer shipping refunds. Delays beyond our control—such as incorrect addresses, customs procedures, weather, or carrier errors—may affect delivery times. Shipping carriers like UPS, FedEx, or DHL may also misroute packages or face issues reaching unavailable recipients.
8. Securing your product. You are responsible for your product once it is delivered by the shipper. We do not require delivery signatures. If credible evidence exists to show that your package was delivered, we consider it delivered (e.g., if ups.com shows that an item was delivered, we consider it delivered). If the customer insists that the delivery did not occur, the burden will be on the customer to submit evidence of the non-delivery. Choose your delivery address wisely.
9. Inspecting your product immediately. You are responsible for immediately inspecting your product upon receiptfrom the shipper. Your date of receipt is the date the shipper delivers your product to the shipping address that you provided. You must advise us of any issues within 14 days of the date of delivery. There is no grace period on this time requirement. Be sure to let us know right away if there are any issues! If you wait longer than this, then you accept the product as received.

   In addition to providing us with proper & timely notification of any issues with your order, we must be given the reasonable opportunity to stand behind our products.

   Example:  If you wait 14 days to open your order after it’s delivered, then you tell us there is something wrong three days before you need them for a specific date, this is irresponsible and unreasonable on your part. You’ve waited too long at that point. On time sensitive orders, we must have time to correct any impactful manufacturing errors with replacements. This is fair and reasonable. In this example, you have eliminated our window to correct an error and we will not be able do so, nor offer any kind of a refund.

C.  Online Ordering System:

The Pin Creator may offer a secure online credit card processing as a convenience to our customers. The security of your financial and personal information is of the utmost importance to us. And we pledge to insure that your information is handled in the safest and most secure fashion. We request that you check and verify with your sales person prior to processing an order to ensure it can be manufactured and delivered by your due date, as once an order has been placed it may not be canceled for any reason.

D.  International Shipments:

If we ship your order outside the United States, you may face customs or VAT fees upon arrival. These charges are not included in our pricing. You must pay any additional customs fees directly. We do not collect or pay these fees on your behalf. Moreover, we cannot predict the amount you may owe. Since customs policies vary by country, please contact your local customs office for details. If customs holds your shipment, we will gladly help by providing needed documents. Production takes about 10 days. We ship international orders through FedEx or UPS. Delivery times vary depending on your location. Once shipped, we will send you a tracking number to monitor your package.

E.  Factory Direct Shipments to U.S.:

Occasionally on rush orders, a factory direct shipment is necessary to meet a customer deadline. We will make this determination and will inform you on your receipt when this is necessary. Customers receiving products directly from a The Pin Creator, LLC factory outside of the United States may find their products subject to additional fees for U.S. customs duties which are levied once a shipment reaches its destination country (U.S.). These charges are not included in our prices and we do not take responsibility for collecting or paying them. Additional charges for customs clearance must be borne by the customer; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; customers should contact their local customs office for further information. By the same token, if a customer’s shipment is caged in customs, The Pin Creator will assist in whatever way possible to provide additional information needed for customs clearance.

F.  Usage of trademarks, copywrited material or produced merchandise:

The Pin Creator displays products with logos or trademarks only to show our reproduction capabilities. However, buying our merchandise does not grant you rights to reproduce, own, or lease any logos or trademarks. Likewise, it does not transfer trademark ownership to or from you in any way. When you purchase custom products, The Pin Creator may display images of them unless you request otherwise in writing. We do not resell your custom products to third parties under any circumstances. Each order includes extra pieces to cover undercounts, for display purposes, or for potential sample use.

G.  Legal Details:

ALL SALES ARE FINAL. Due to the custom nature of the products we manufacture, all sales are final. Once an order has been submitted for production, it may not be canceled for any reason. Production begins the day you place your order.

The Pin Creator does not issue refunds, give credits or offer discounts. As mentioned in Paragraph A1 above, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you). We requirethat you submit your written claim of defective product to us within 14 days of delivery to your shipping address.

Disclaimer of Warranty. WE DO NOT WARRANT OR GUARANTEE THE MERCHANTIBILITY OR FITNESS OF THE PRODUCTS WE MANUFACTURE FOR ANY PARTICULAR PURPOSE, USE OR EVENT.

If a legal dispute arises, both parties agree Seminole County, Florida, will have exclusive jurisdiction and venue. Furthermore, the prevailing party may recover reasonable attorney’s fees before, during, and after trial or appeal. Additionally, if a lawsuit involves copyright or trademark issues from materials you provided, you agree to indemnify The Pin Creator. This includes covering any damages or legal expenses The Pin Creator incurs due to that lawsuit.

H.  Cookie Policy:

Our site uses cookies to enhance your experience and improve future visits. Cookies are small files stored by your browser when you visit our site. They allow our website to recognize your browser and remember specific details about your visit. As a result, we can customize your experience based on your preferences and past interactions. Additionally, we collect overall site traffic data to help us improve our website over time.

J.  Change to Terms:

We reserve the right to change these Terms and Conditions from time to time as we deem appropriate by posting such changes on this website. Any changes, modifications, additions or deletions shall be effective immediately upon posting, unless otherwise indicated. You will not be separately notified that changes have been made, regardless of the scope and importance of the changes, and we encourage you to periodically check back and review these Terms and Conditions so that you will always know what terms and conditions currently apply. We reserve the right to refuse service or orders at our discretion.

We look forward to working with you, now and in the future!